Patient Satisfaction Survey

We appreciate your feedback!

Were you able to get through, by phone, to the person or department you wanted to reach?Were you able to get through, by phone, to the person or department you wanted to reach?
Was the telephone customer service representative courteous, knowledgeable, and professional?Was the telephone customer service representative courteous, knowledgeable, and professional?
Were you satisfied with the comfort, cleanliness, and appearance of our retail facilities?Were you satisfied with the comfort, cleanliness, and appearance of our retail facilities?
Was our business staff successful in answering your insurance and financial questions?Was our business staff successful in answering your insurance and financial questions?
Was the equipment or services provided in a timely manner?Was the equipment or services provided in a timely manner?
Were you satisfied with your equipment, supplies, or services?Were you satisfied with your equipment, supplies, or services?
Were you given complete instructions on your equipment?Were you given complete instructions on your equipment?
Was the delivery technician courteous, knowledgeable, and professional?Was the delivery technician courteous, knowledgeable, and professional?
Were you given information regarding Patient Rights, Concerns, Assignment of Benefits and Medicare Supplier Standards?Were you given information regarding Patient Rights, Concerns, Assignment of Benefits and Medicare Supplier Standards?
Were these documents explained to you?Were these documents explained to you?
Were all your questions answered to your satisfaction?Were all your questions answered to your satisfaction?
Would you recommend NPL Home Medical Equipment to your friends and family?Would you recommend NPL Home Medical Equipment to your friends and family?

Thank you for submitting! We'll review your feedback carefully and take any actions necessary to improve this in the future.