Patient Satisfaction Survey

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We welcome your feedback and take each and every response into account when assessing our performance and how we can improve as a business.

First name

Last name

Were you able to get through, by phone, to the person or department you wanted to reach?

Was the telephone customer service representative courteous, knowledgeable, and professional?

Were you satisfied with the comfort, cleanliness, and appearance of our retail facilities?

Was our business staff successful in answering your insurance and financial questions?

Was the equipment or services provided in a timely manner?

Were you satisfied with your equipment, supplies, or services?

Were you given complete instructions on your equipment?

Was the delivery technician courteous, knowledgeable, and professional?

Were you given information regarding Patient Rights, Concerns, Assignment of Benefits and Medicare Supplier Standards?

Were these documents explained to you?

Were all your questions answered to your satisfaction?

Would you recommend NPL Home Medical Equipment to your friends and family?

What additional information would you like to share with us?

13500 Darice Parkway, STE A Strongsville, OH 44149

Phone: (440) 365-8581

Fax: (440) 324-2157

9:00am to 12:00pm / 1:30pm to 4:00pm

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