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Service Technician |
Greater Cleveland Area

NPL Home Medical is one of the industry leaders in providing custom wheelchairs in Ohio. Since 1993, our promise has always been to deliver the highest quality service to both patients and medical professionals while creating a wheelchair solution that addresses our customer’s unique needs. At NPL, responding to our customer’s needs is always Job #1.

About This Career Opportunity:

We have an exciting opportunity for you to join our team as a Service Technician in the Greater Cleveland Area. In this position, you will play a vital role in delivering our “Service First” value proposition to our patients, therapists, and physician stake holders. As a member of our team, you will have an opportunity for personal and professional growth and career advancement as we build on our consecutive years of significant growth.  We are also proud to have been recognized for our amazing workplace and culture, including being selected as one of the:

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  • Best Employers in Ohio by Crain’s Magazine in 2021, 2022, and 2023

  • Top Employers in Cleveland by Cleveland.com in 2022 and 2023

  • Top Workplace’s in NE Ohio by North Coast 99, 2022, and 2023.

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 Do not miss this opportunity to find career success with a forward thinking, entrepreneurial, and growing company.

Summary:

The Service Technician is responsible for providing superior repair services while providing the highest level of customer experience. In this role, he/she repairs, services, and delivers custom wheelchairs in accordance with NPL and manufacturer’s specifications. This position will travel to customers within the greater Cleveland area, rather than work out of a particular NPL facility. 

Main responsibilities:

  • Travels to customers to test, diagnose, and service client-owned custom manual and power wheelchairs in the field, mainly in long term care facilities & patient homes.

  • Responsible for maintaining accurate logs of service using our Field Service Management software.

  • Conducts themselves in a professional manner.

  • Repairs equipment following the company’s standards of quality and productivity.

  • Delivers and picks up custom wheelchairs from facilities, ensuring all documentation is complete and accurate. Relays any comments or concerns about products or services to the Service Manager.

  • Performs minor fitting and adjustments of equipment.

  • Maintains Service vehicle in clean, safe operating condition, completing vehicle checklist as required.

  • Meets all productivity and performance standards.

  • Rehabilitates equipment as necessary, both in the field and at the shop.

  • Follows all safety procedures as required.

  • Consistently delivers incredible customer service experiences by offering knowledge, advice, and answering questions and concerns.

Field Service Technician Characteristics:

  • Excellent organizational and time management abilities.

  • Superior interpersonal communication while engaging with customers and staff.

  • Knowledge of industry regulations and guidelines a plus.

  • Tech-savvy, mechanical aptitude, resourceful, handy.

  • Two (2) years of experience in the support of, repair of, or assembly of mechanical or electromechanical products

  • Knowledge of Microsoft Office 365

  • Exceptional critical thinking and problem-solving abilities

  • Personal and professional behaviors in alignment with NPL core Values

  • Ability to think and learn quickly.

  • Strong multi-tasking ability

NPL Home Medical is an Equal Opportunity Employer. NPL Home Medical does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

 

Job Type: Full-time

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