Products
NPL is the leading provider of customized complex rehabilitation technology solutions within Ohio. Our expert team of Assistive Technology Professionals (ATP) collaborates with the patient, therapist, and patient's health care providers to develop a wheelchair solution that addresses each patient's unique conditions and challenges.
NPL works with the industry's leading providers of wheelchair technologies including
Wheelchair Assembly
and Service Technician
NPL Home Medical is one of the industry leaders in providing custom wheelchairs in Ohio. Since 1993, our promise has always been to deliver the highest quality service to both patients and medical professionals while creating a wheelchair solution that addresses our customer’s unique needs. At NPL, responding to our customer’s needs is always Job #1.
About This Career Opportunity:
We have an exciting opportunity for you to join our team as a Wheelchair Assembly and Service Technician. In this position, you will report to the Operations Leader. As a member of our team, you will have an opportunity for personal and professional growth and career advancement as we build on our consecutive years of significant growth. NPL provides comprehensive training in all aspects of this role.
We are proud to have been selected as one of 2021 Best Employers in Ohio by Crain’s Magazine / Best Companies Group and a 2022 Top Employer by the Cleveland Plain Dealer/ Energage. Do not miss this opportunity to find career success with a forward thinking, entrepreneurial, and growing company.
Summary:
The Wheelchair Assembly and Service Technician is responsible for assembling custom configured wheelchairs in our facility in Strongsville, OH, and/or travelling to our satellite buildings and various customer sites throughout NE Ohio. Company vehicles will be provided if travelling for company business.
Assembly and Service/Repair work will involve following the company’s assembly and service processes and adhering to defined standards of quality and productivity. In addition, to working with internal staff, this role will directly interact with our customers and various other stakeholders such as physical therapists, facility staff and medical professionals. In all cases the technician is expected to provide the highest level of professionalism and superior repair experience. The Service Technician is also responsible for maintaining accurate logs of service completed and adheres to company reporting policies.
Main Responsibilities:
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Assembles equipment following the company’s standards of quality and productivity.
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Tests, diagnoses, and services client-owned wheelchairs in the field, mainly in long-term care facilities & patient homes.
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Uses company-provided service management software to accurately record work and parts used to complete each job.
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Conducts themselves in a professional manner.
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Delivers and picks up equipment, assures that all documentation is complete and accurate with proper signatures obtained. Relays any customer comments or concerns about products or services to Operations Leader or Service Manager.
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Trains/educates customers and caregivers in the proper use, care, and safety of equipment purchased. Performs minor fitting and adjustments of equipment if required.
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Maintains NPL fleet vehicles in clean, organized, and safe operating condition. Utilizes company fleet management software to complete daily checklists as required.
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Meets all set productivity and performance standards.
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Rehabilitates equipment as necessary, both in the field and at the shop.
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Follows all safety procedures as required.
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Consistently delivers incredible customer service experiences by offering knowledge, advice, and answering questions and concerns.
Field Service Technician Characteristics:
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Strong mechanical aptitude and capabilities
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Excellent organizational and time management abilities
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Three (3) years of experience in assembly or repair of mechanical products
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Computer literate
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Knowledge of Microsoft Office 365 (Outlook, Excel, and Teams especially)
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Understanding of fundamentals of computer operations
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Exceptional critical thinking, resourcefulness, and problem-solving abilities
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Superior interpersonal communication and ability to build relationships quickly
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Results driven
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Personal and professional behaviors in alignment with NPL Core Values
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Ability to think and learn quickly
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NPL provides comprehensive training on all aspects of this role
Job Type: Full-time
Equal Opportunity Employer