Wheelchair Assembly Technician

NPL Home Medical is one of the industry leaders in providing custom wheelchairs in Ohio. Since 1993, our promise has always been to deliver the highest quality service to both patients and medical professionals while creating a wheelchair solution that addresses our customer’s unique needs. At NPL, responding to our customer’s needs is always Job #1.

About This Career Opportunity:

We have an exciting opportunity for you to join our team as a Wheelchair Assembly Technician. In this position, you will play a vital role in providing wheelchairs to our customers throughout Ohio. As a member of our team, you will have an opportunity for personal and professional growth and career advancement as we build on our consecutive years of significant growth. In addition to base pay, our employees are eligible for bonuses based on personal and company performance.

We are also proud to have been recognized for our amazing workplace and culture, including being selected as one of the:

Best Employers in Ohio by Crain’s Magazine for the last 5 consecutive years
Top Employers in Cleveland by Cleveland.com for the last 4 consecutive years
Top Workplace’s in NE Ohio by North Coast 99 for the last 4 consecutive years

Do not miss this opportunity to find career success with a forward-thinking, entrepreneurial, and growing company.

Summary:

The Wheelchair Assembly Technician is responsible for assembling custom configured wheelchairs in our facility in Strongsville, OH. Each chair is assembled and configured for each unique customer. In addition to working with our operations staff, this role will directly interact with our sales and purchasing departments from time to time. In all cases the technician is expected to provide the highest level of professionalism and a superior experience with our internal staff.

Main responsibilities:

Assembles each wheelchair per the configuration specified by the salesperson and following NPL's assembly processes and standards of quality.
Uses company provided management software to accurately track wheelchairs, specialized parts, and upcoming work, as well as finished goods.
Tests wheelchairs for quality and performance.
Conducts themselves in a professional manner.
Communicates with the sales teams regarding possible modifications to the original wheelchair configuration.
Captures manufacturers quality issues for relay back to the manufacturer’s quality department.
Trains/educates NPL staff on the fundamentals of Wheelchair components and interoperability between manufacturers.
Meets all set productivity and performance standards.
Follows all safety procedures as required.
Consistently delivers incredible customer service experiences to NPL by offering knowledge, advice, and answering questions and concerns.

Field Service Technician Characteristics:

Strong mechanical aptitude and capabilities
Excellent organizational and time management abilities
Three (3) years of experience in assembly or repair of mechanical products
Knowledge of Microsoft Office 365 (Outlook, Excel, and Teams especially)
Understanding of fundamentals of computer operations
Exceptional critical thinking, resourcefulness, and problem-solving abilities
Superior interpersonal communication and ability to build relationships quickly
Strong work ethic
Personal and professional behaviors in alignment with NPL Core Values
Ability to think and learn quickly

NPL Home Medical is an Equal Opportunity Employer. NPL Home Medical does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

Job Type: Full-time

Qualifications

Demonstrated strong mechanical aptitude and experience
Competency with hand tools and power tools
Previous warehouse/manufacturing experience preferred