Wheelchair Service Technician - Cincinnati, OH
We have an exciting opportunity for you to join our team as a Wheelchair Service Technician in the Cincinnati area. In this position, you will play a vital role in delivering our “Service First” value proposition to our patients, therapists, and physician stakeholders.
As a member of our team, you will have an opportunity for personal and professional growth and career advancement as we build on our consecutive years of significant growth. In addition to base pay, our employees are eligible for bonuses based on personal and company performance.
Summary
The Service Technician is responsible for providing superior repair services while
providing the highest level of customer experience. In this role, he/she repairs, services,
and delivers custom wheelchairs in accordance with NPL and manufacturer’s
specifications. This position will travel to customers within the Cincinnati and
surrounding areas, working primarily out of our Huber Height facility. All tools and
equipment, company vehicle, and training are provided.
Main responsibilities
Travels to customers to test, diagnose, and service client-owned custom manual and power wheelchairs in the field, mainly in long term care facilities & patient homes.
Responsible for maintaining accurate logs of service using our Field Service Management software.
Conducts themselves in a professional manner.
Repairs equipment following the company’s standards of quality and productivity.
Performs minor fitting and adjustments of equipment.
Maintains Service vehicle in clean, safe operating condition, completing vehicle checklist as required.
Meets all productivity and performance standards.
Rehabilitates equipment as necessary, both in the field and at the shop.
Follows all safety procedures as required.
Consistently delivers incredible customer service experiences by offering knowledge, advice, and answering questions and concerns.
Qualifications
Required
Two (2) years of experience in the support of, repair of, or assembly of
mechanical or electromechanical products desired
Demonstrated customer service experience with the ability to communicate
clearly and professionally with customers, coworkers, and facility staff.
Demonstrated problem-solving skills to quickly assess issues, troubleshoot
problems, and make sound, logical decisions in the field.
Experience working independently, self-managing daily responsibilities with
minimal supervision.
Tech-savvy, mechanical aptitude, resourcefulness.
Valid Ohio Driver's License with a clean driving record.
Preferred Qualifications:
Previous experience relating to patient care, home healthcare, rehabilitation,
long-term care, or durable medical equipment (DME).
Previous experience working with work order software or similar.
Associate degree.
Education
Working conditions
Able to stoop, kneel, bend at the waist and reach daily for long periods.
Able to walk extensively.
Able to lift to 75 pounds occasionally.
Regular and on-time attendance.
Frequent travel throughout the assigned service territory, with the ability to drive
for extended periods each day
Apply here
NPL Home Medical is an Equal Opportunity Employer. NPL Home Medical does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.