Wheelchair Service Technician - Columbus, OH
The Service Technician is responsible for providing superior repair services while providing the highest level of customer experience. In this role, he/she repairs, services, and delivers custom wheelchairs in accordance with NPL and manufacturer’s specifications. This position will travel to customers within the Columbus area, working primarily out of our Plain City, Ohio facility. All tools and equipment, company vehicle, and training are provided.
Summary
The Service Technician is responsible for providing superior repair services while providing the highest level of customer experience. In this role, he/she repairs, services, and delivers custom wheelchairs in accordance with NPL and manufacturer’s specifications. This position will travel to customers within the Columbus area, working primarily out of our Plain City, Ohio facility. All tools and equipment, company vehicle, and training are provided.
Main responsibilities
Travels to customers to test, diagnose, and service client-owned custom manual and power wheelchairs in the field, mainly in long-term care facilities & patient homes.
Responsible for maintaining accurate logs of service using our Field Service Management software.
Conducts themselves in a professional manner.
Repairs equipment following the company’s standards of quality and productivity.
Performs minor fitting and adjustments of equipment.
Maintains Service vehicle in clean, safe operating condition, completing vehicle checklist as required.
Meets all productivity and performance standards.
Rehabilitates equipment as necessary, both in the field and at the shop.
Follows all safety procedures as required.
Consistently delivers incredible customer service experiences by offering knowledge, advice, and answering questions and concerns.
Qualifications
Two (2) years of experience in the support of, repair of, or assembly of mechanical or electromechanical products desired
Demonstrated customer service experience with the ability to communicate clearly and professionally with customers, coworkers, and facility staff.
Demonstrated problem-solving skills to quickly assess issues, troubleshoot problems, and make sound, logical decisions in the field.
Experience working independently, self-managing daily responsibilities with minimal supervision.
Tech-savvy, mechanical aptitude, resourcefulness.
Valid Ohio Driver's License with a clean driving record.
Preferred
Previous experience relating to patient care, home healthcare, rehabilitation, long-term care, or durable medical equipment (DME).
Previous experience working with work order software or similar.
Associate degree.
Education
Working conditions
Able to stoop, kneel, bend at the waist and reach daily for long periods.
Able to walk extensively.
Able to lift to 75 pounds occasionally.
Regular and on-time attendance.
Frequent travel throughout the assigned service territory, with the ability to drive for extended periods each day
Apply here
NPL Home Medical is an Equal Opportunity Employer. NPL Home Medical does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.